Creating Crew & Equipment Alerts

Keep your crews cutting and rest easy with instant alerts. Set up alerts to be delivered on on your phone, tablet or by email. As noted in our guide on Alert Overviews and Types there are two levels of alerts, Crew and Equipment.  

Note: It also possible to create alerts for your customers which will be covered in more detail in Customer Alerts

This guide will walk through the steps needed to create alert at the crew level in InfoHub™.

    1. From the Dashboard, choose a crew from the Group List by selecting the group name.

If there are no current alerts set up for this crew, a notice will appear at the bottom of the page asking to configure alerts for this group.

    2. Choose Setup from the popup window or select Setup Alerts from the group editor Detail menu.

The alert setup process begins with selecting a trigger.

Set the desired Configuration and Schedule. Based on the trigger selected, the options in Configuration and Schedule will change as noted below:

For this alert, “threshold” refers to the speed at which this alert is triggered. For example: a threshold of 50 will trigger this alert whenever the telematics tracking device detects speeds at or above 50 miles per hour. Local ordinances and traffic laws should be followed at all times.

Geofence Exit:
Scheduled Days, Start Time, End Time, Ignore Duplicate Alerts Within Minutes

Low Battery Voltage:
Threshold or Value, Scheduled Days, Start Time, End Time, Ignore Duplicate Alerts Within Minutes

For this alert “threshold” refers to the voltage within the equipment battery. For example: a threshold of 10.5 will trigger this alert whenever the battery operates at or below 10.5 volts.

Unauthorized Use:
Authorized Days, Scheduled Days, Start Time, End Time, Ignore Duplicate Alerts Within Minutes

Authorized Days refers to the time period in which use is permitted.
Scheduled Days are the days when this alert will be monitored and triggered.

For example: To set an alert for unauthorized use on the weekends at any time, set the Authorized Days to be Monday-Friday and Start Time to 00:00 AM and End Time to 11:59 PM. Set Scheduled Days to be Saturday and Sunday from 00:00 AM to 11:59 PM.

To see what the different alert types mean, see our guide on Alert Overview & Types.
 

Show Message Icon

Alert will show as an icon within Tracking and as a number next to the badge within the Utilities Menu of the Navigation Bar.

and

Alert will show on the Dashboard within your session summary (if checked.) It will also appear in popups with required acknowledgement.

Show Alert Optional Response

All notifications will be visible. Enables acknowledgment for alerts with optional response

Show Alert Required Response

All notifications will be visible. Enables acknowledgment for alerts with required response

Show Zoom button

When checked, the Show Zoom button enables the zoom function on the Tracking map when Optional or Required Alert Response is set.

Priority Level

Set the priority level to “High” to move this alert to the top of the list when the Display Type is Optional or Required Response.

Setting priority level to high will also display this alert at the top of the list in the Recent Alerts section of the Dashboard.

Alert Sound

Plays selected sound from available list when the Display Type is  Optional or Required Response. Check the Repeat Sound box to loops the audio instead of only playing one time.

To send a text message: Use SMS format +14145551234

Set the Subject (Email Only) and Body for your alert message. There are a number of functions you can use when entering the details of an instant alert message. Refer to the Tag Description List for available functional tags and their use.

Note: The Tag Description List is also available within InfoHub by selecting infonext to the Subject field. SMS messaging has a character limit of 150 characters and it this limit is exceeded, the message will get broken down and sent in multiple messages.

When you have finished entering Delivery options for an alert, select Save.

Within the trigger list, items with an asterisk (*) next to the name represent the alerts that have been set up. You may need to refresh the page in order to see a recently added alert in the list.

The process of creating equipment level alerts is the same, To create an equipment alert:

1. View the equipment details of the individual machine.

2. Select Setup Alerts from the Equipment Detail menu.

3. Follow the steps to Select a Trigger, Configuration and Schedule, Display Options and Delivery.

4. Select Save.